These General Conditions of Contract expressly regulate the relations between Tourism Optimizer Platform SL (hereinafter, " TOP ") and third parties (hereinafter, the " Users ") that use this Website http: //www.tourismoptimizerplatform. com / web / (hereinafter, the " Website "), for the hiring and use of the services offered or accessible through it. These General Conditions will be permanently available on the Website.



Registration for the use of the platform


Tourism Optimizer Platform SL (hereinafter, "TOP") allows its Users to reserve exclusive services for government trips through its platform (hereinafter, the "Platform"). The registration of the User is required for the use of the platform. Registration is free and shall be done through a petition of the user in which it is required that he accepts these General Conditions. The process for requesting the registration form must be done by email or in http: //www.tourismoptimizerplatform. com / web /


TOP reserves the right to accept or reject the request .If TOP accepts the request for inclusion in the Platform, it will inform the User by email to the email address indicated by the latter, creating a member account for the User. The confirmation of registration is stored by TOP, although the User cannot see it nor consult it on the Platform.


It is the responsibility of the User to ensure that all the information that they, or any other person on their behalf, has provided to TOP is complete and accurate. TOP will not assume any responsibility for this matter and must be the User himself in charge of complying with these conditions.


The User is obliged to keep secretly his password. As long as the User is aware or suspects that third parties have access to their access data or otherwise access their User account, they are obliged to inform TOP about it immediately. TOP will then be obliged to block the User account until the facts have been clarified.


The User is responsible for all actions that are carried out through his User account unless the User is not at fault for such actions.


The use of the platform is concluded indefinitely. The User may rescind the registration within the Platform at any time without notice period, by email to the address



Products and services offered in the Website


TOP manages a mediation service for the reservation of services for government trips through its Platform. The service provided by TOP is constituted only by the right to facilitate services through

a service provider (hereinafter, the "Provider") as an intermediary, and not in the provision of services in themselves. Consequently, Users have the right to demand services and other requirements directly from the Provider .The User will only use TOP as an intermediary, and not as a service provider.

The User will be guided at all times by the process of requesting services .To this end, the User must previously select, from among those listed on the Website, the type of service that he would like to hire.

The User himself has the right to demand services directly from the Provider, in addition to submitting other claims to the Provider.



Price and payment conditions


TOP is only responsible for providing quotations based on the requirements and needs established by the User for the requested services. 

TOP expressly rejects any responsibility for the payment method. All payments will be made between the User and the Provider, and not through the Platform itself.

In case the User has any doubt during the service request process, he/she must refrain from taking the order and contacting TOP through the contact information specified in the heading.

TOP shall not be responsible for any additional charges arising from the cancellation process. Specifically, the User himself will be responsible for keeping informed of the cancellation policies of the Provider with whom he has contracted the service.





TOP is liable for damages caused by TOP or its indirect agents or subcontractors, either intentionally or due to gross negligence. The Supplier, as well as the personnel of the services, are neither indirect agents nor subcontractors of TOP. Instead, TOP mediates services for the User through a Provider.

TOP is not responsible for the accuracy, reliability, completeness or timeliness of the content and programs distributed under the name of the Platform, nor for the results generated by them, except in case of damage caused intentionally or by serious negligence by TOP. This applies to all kinds of damages, especially those caused by errors, delays or interruptions in transmission or problems with the technical equipment and service, incorrect content, omissions, loss or deletion of data, viruses or any other form of use of this Website. Likewise, TOP is not responsible for the availability and efficiency of its functions.

TOP is not responsible for the content, accuracy, legality and functionality of third-party websites referred via links. The access to these pages through hyperlinks is at the user's risk.

TOP is not responsible for ensuring that the information provided is accurate and complete or that it reaches the User or provider on time. This does not apply to the content of the reservation signature.

TOP is not responsible for changes in the quality of the access to the Platform due to events for which TOP is not responsible, in particular failures in communication networks and / or portals. TOP does not guarantee that the Website will operate uninterrupted or error-free, or that these will be corrected.

The User exempts TOP from all claims and expenses, including the appropriate attorneys' fees or taxes against TOP by third parties for any type of use that the User makes of the Platform that violates the contract or does not comply with these conditions.

The content included in the Platform is protected by copyright. TOP grants the User the conditional and revocable right to use the Platform in the manner for which they are designed, through compliance with these conditions. Any use that goes beyond (changes, copies, reissues, transfers, distribution or other improper purposes) is prohibited.

Some events or circumstances outside the scope of influence of TOP or service providers (force majeure) that make it impossible to comply with the respective contractual obligations, TOP or the Supplier , whenever it is affected, is exempt from the obligation to perform. As cases of force majeure, the interruption or failure of the Internet or other networks, of telecommunication connections, power supply or infrastructures as well as of suppliers or suppliers as well as bad weather is considered.



Applicable law


All legal relations between TOP and the User are subject exclusively to the substantive law of Spain.



Data Protection


TOP is committed to protecting the personal data of its Users and, therefore, will only use them in accordance with the provisions of the Privacy Policy.





If you want to contact TOP, as well as submit a complaint or claim, please send an email to

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